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Return Policy

Rocksport Junior is committed to providing quality products to all our customers both nationally & internationally.

  • You have 30 days to decide if the item is right for you.
  • We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
  • Returns are for free for the Netherlands with PostNL. Of course you can return your goods with the carrier of your choice. Please note that you are responsible for the return cost in this case.

 

Return Process 

Please follow these steps :

Step 1. Fill in the online Return Form beneath this page. You will receive a confirmation by email .
Step 2. Pack the products. Send us the products in their undamaged packaging and in a suitable box. 

Step 3. Please return the products to us with the carrier of your choice. Or use the return address label we have sent to you. 

Step 4. As soon as we have received the returned products you will receive a confirmation. We will check the products and process the reimbursement quickly. You should be reimbursed within 4 days. 

Return Form

 


Extra Note on Climbing Safety Equipment

You can return Climbing Safety Equipment to us, however we are very strict on condition. Everything must be as it was received, with all labels (safety labels), tags and packaging still on the product. Ropes must not be unpacked or uncoiled. If we feel that the product has been used or is not as supplied we will refuse the cancellation on safety grounds.


Exchange Policy

To ensure that you will receive your products the quickest possible we do not offer exchanges as stock levels might have changed since the first purchase. Please return the goods as explained in our Return Policy and enter a new order. 


Cancellation Policy

Should you decide not to want the products anyway shortly after you ordered, then please inform us by mail asap info@rocksport.nl or by phone +31 (0)648 96 10 80. If the order hasn't been handed over to the courier, we can cancel the order.


Warranty Policy

If there should be a defect with the purchased item, please notify us. Send us a digital image of the defect asap with a short explanation to info@rocksport.nl and our team will communicate this to the responsible manufacturer. Our team will do all they can to help you with the claim.